2008 Woodie Awards
Unknown computer glitch causes confusion with fall registration
Peter Fournier
Issue date: 9/12/07 Section: News
- Page 1 of 1
The registration fiasco of the fall 2007 semester seems to have been solved. A computer glitch hampered the LEGACY computer registration system over the summer, affecting enrollment and related services for students.
Vice President of Technology and Learning Resources Jay Field explained the situation as an unknown computer glitch that was caused by a small "add-on" part of the system, which has been in use for over 20 years at SCC. The additions came as Solano's attendance grew annually. Several attempts were made to repair the system before the semester began, including a call to the system's manufacturer for repair service.
"An unknown software glitch occurred. We have moved as quickly as possible to get the situation fixed," Field said.
He said that the exact cause hasn't been determined, but didn't entirely rule out foul play. When asked if the system was hacked, Fields denied the claim.
"That's what not at all happened. We had a software glitch, Bolt-on systems and what gets printed for the students didn't work."
The glitch hampered the production and distribution of semester information to students for several weeks, and allowed students to park no charge for the first three weeks of school (permit enforcement started Monday the 10th).
"We got students into the classes, but they didn't get the registration receipt over the mail," said Lisa Waits, interim vice president of Student Services.
The school has a project in the works to switch to a new system which will essentially run the college from the ground up.
"Summer registration will be done with an entirely different system: Sun Guard Banner," Field said. "A system that will have all of our student academic records (on the same system). A major technology refresh of the entire software. We intend to see a whole set of positive changes to the entire school."
When asked about the situation, Katherine Fites, the Dean of Admissions and Records, didn't think the story was newsworthy.
"We're continuing to get this problem fixed, and are in the process of helping students getting their parking permits issued, and that's my statement," Fites said.
Students with ongoing enrollment issues should check with the office of admissions and records for information in correcting any problems this semester.
Vice President of Technology and Learning Resources Jay Field explained the situation as an unknown computer glitch that was caused by a small "add-on" part of the system, which has been in use for over 20 years at SCC. The additions came as Solano's attendance grew annually. Several attempts were made to repair the system before the semester began, including a call to the system's manufacturer for repair service.
"An unknown software glitch occurred. We have moved as quickly as possible to get the situation fixed," Field said.
He said that the exact cause hasn't been determined, but didn't entirely rule out foul play. When asked if the system was hacked, Fields denied the claim.
"That's what not at all happened. We had a software glitch, Bolt-on systems and what gets printed for the students didn't work."
The glitch hampered the production and distribution of semester information to students for several weeks, and allowed students to park no charge for the first three weeks of school (permit enforcement started Monday the 10th).
"We got students into the classes, but they didn't get the registration receipt over the mail," said Lisa Waits, interim vice president of Student Services.
The school has a project in the works to switch to a new system which will essentially run the college from the ground up.
"Summer registration will be done with an entirely different system: Sun Guard Banner," Field said. "A system that will have all of our student academic records (on the same system). A major technology refresh of the entire software. We intend to see a whole set of positive changes to the entire school."
When asked about the situation, Katherine Fites, the Dean of Admissions and Records, didn't think the story was newsworthy.
"We're continuing to get this problem fixed, and are in the process of helping students getting their parking permits issued, and that's my statement," Fites said.
Students with ongoing enrollment issues should check with the office of admissions and records for information in correcting any problems this semester.
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